Guarantee

Guarantee Policy for Bitsaw.eu

Effective Date: 11-09-2023

At Bitsaw.eu we are committed to providing our customers with the highest quality products and exceptional service. We understand that shopping online can be challenging, and we want to make sure your experience with us is hassle-free and enjoyable. This Guarantee Policy outlines our commitment to your satisfaction.

1. Returns and Refunds

We offer a hassle-free return and refund policy to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, you may return it within 7 days of receiving it. To be eligible for a return and refund, please adhere to the following guidelines:

The item must be in its original condition, unused, and in its original packaging.

You must provide valid proof of purchase (order confirmation or receipt).

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Once we receive the returned item and inspect it, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.

2. Exchanges

If you wish to exchange an item for a different size, color, or a similar product, please contact our customer support team within 1 of receiving your order. To qualify for an exchange, please ensure:

The item is in its original condition, unused, and in its original packaging.

You provide valid proof of purchase (order confirmation or receipt).

We will process the exchange and ship the new item to you once we receive and inspect the returned product. Please note that any price difference between the exchanged items may be charged or refunded accordingly.

3. Warranty

Many of our products come with manufacturer warranties. Please refer to the specific product page for warranty information. If you encounter any issues covered by the manufacturer’s warranty, please contact us, and we will guide you through the warranty claims process.

4. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item by our mistake (not because oflogistic) please contact our customer support team immediately. We will arrange for a return, replacement, or refund as appropriate.

5. Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns you may have. You can reach us via https://bitsaw.eu/contact-form/ during our business hours.

6. Policy Updates

We may update this Guarantee Policy from time to time to reflect changes in our business practices and legal requirements. Please check this page periodically for any updates.

At Bitsaw.eu, we value your trust and strive to provide you with exceptional products and service. If you have any questions or need assistance, please do not hesitate to contact us.

Thank you for choosing Bitsaw.eu!